And, support.
Support.
Service contracts, content, on-call response, scheduled tuning. From the team that knows the room.
What's included
Scope of the phase.
8 deliverables
- Tiered service contracts (response SLA, scheduled visits)
- Remote monitoring and proactive alerts
- On-call response for live events and openings
- Content updates and seasonal programming
- Scheduled tuning (audio, color, calibration)
- Firmware management and security patching
- Spare-parts strategy and lifecycle planning
- Operator training, refreshers, and handover documentation
How we work
Principles that show up in the drawings.
The day after warranty
Opening night is the easy part. The work is making the system feel the same on a wet Tuesday in February.
Repair, don't replace
Our default is to keep equipment in service, not drive upgrade cycles. We carry spares for the lines we spec, long after the manufacturer stops.
One number to call
A real person, fast. The people on the support line are the people who built the system.
When to bring us in
From day-one handover on a system we built, or by inheriting an existing install. We'll audit what's there, document it properly, and stand behind it from then on.
The three phases
03 / 03
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